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Once your return request is approved, we will provide you with instructions on how to return the item to us. To be eligible for a return due to damage, the item must retain all original tags, packaging, and labels and be in the same condition as when it was received. If a clearance item arrives damaged, please contact our customer service team within 5 days of receiving your order to report the issue and initiate the return process. This means that all clearance items are non-returnable and non-refundable unless they arrive damaged. Our clearance items are offered at deeply discounted prices and are sold on a final sale basis. To initiate a return, email us at CLEARANCE RETURN POLICY Refund processing typically takes about four weeks, including the transit time for us to receive your return (5 to 10 business days), our processing time (3 to 5 business days), and your bank's processing time (5 to 10 business days). If the return is a result of our error, such as receiving an incorrect or defective item, we will also cover the return shipping costs. You can return most new, unopened items within 30 days of delivery for a full refund. We appreciate your cooperation in following the proper steps to address any shipping damage. Remember to save all packaging materials and paperwork for your order, as disposing of them or attempting to return merchandise without prior contact may affect your return credit. In case you discover shipping damages after accepting the delivery, contact us immediately. Your satisfaction is our priority, so if you receive an order with obvious shipping damage, please refuse delivery. If you encounter delays, please contact the shipping carrier first to inquire about your item's status. It's important to note that shipping provider delays are beyond our control and don't fall under our liability. In the rare event of processing delays, you'll have the option to cancel your order for a full refund. We will not provide return labels, and any shipping costs incurred for returns will not be refunded.
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Customers are responsible for contacting us for return information. Please note that for clearance items, all sales are final unless the item arrives damaged. If you have any questions or concerns about your order, please don't hesitate to contact us, and we'll be happy to assist you. Unfortunately, this means that orders cannot be canceled after the 2-hour window. Once an order is submitted, our swift processing begins. Once shipped, the order cannot be canceled. However, any cancellation requests received after the 2-hour window will be processed and shipped. Orders canceled within this timeframe will be refunded in full. Please note that if you wish to cancel your order, you must contact us within 2 hours of placing the order. As soon as your item is handed over to the delivery carrier, we'll provide you with a tracking number to keep you in the loop.
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That's why we strive to process your orders within 3 business days, excluding weekends and public holidays. We know you're eager to receive your goodies. We ship exclusively within the United States, excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific. Please note that shipping rates for many items are weight-based, with weights rounded up to the next full pound to reflect our chosen shipping companies' policies. Shipping date estimates can be found on the shipping quotes page during checkout. When you place an order, we'll estimate shipping and delivery dates based on item availability and your chosen shipping options. Domestic Shipping: We offer Standard Shipping with an estimated delivery time of 4-9 business days.